The Interpersonal Communication Book provides a highly interactive presentation of the theory, research, and skills of interpersonal communication with integrated discussions of diversity, ethics, workplace issues, face-to-face and computer-mediated communication and the �dark side� of interpersonal communication.
Recognized for its ability to help readers understand the crucial connection between theory and practice, this twelfth edition presents a comprehensive view of the theory and research in interpersonal communication and, at the same time, guides the reader to improve a wide range of interpersonal skills. The text emphasizes how to choose among those skills and make effective communication choices in a variety of personal, social, and workplace relationships. Superior coverage of cultural diversity, ethics, interpersonal communication in the workplace, and the integration of face-to-face and computer-mediated communication make The Interpersonal Communication Book the best choice for preparing to communicate successfully in today's world.

Table of Contents
Preface
Pt. 1 Interpersonal Communication Preliminaries 1
1 Universals of Interpersonal Communication 2
2 Axioms of Interpersonal Communication 18
3 Perception in Interpersonal Communication 32
4 Listening, Feedback, and Feedforward 53
5 Ethics in Interpersonal Communication 74
6 Effectiveness in Interpersonal Communication 90
7 Self-Awareness and Self-Disclosure 108
8 Apprehension and Assertiveness 129
Part One: Skills in Brief 144
Pt. 2 Messages: Verbal and Nonverbal 149
9 Universals of Verbal and Nonverbal Messages 150
10 Verbal Messages: Principles and Pitfalls 163
11 Verbal Messages: Barriers to Interaction 181
12 Nonverbal Messages: Body and Sound 198
13 Nonverbal Messages: Space and Time 218
14 Messages and Emotions 237
15 Messages and Culture 253
16 Messages and Conversation 270
Part Two: Skills in Brief 285
Pt. 3 Interpersonal Relationships 291
17 Universals of Interpersonal Relationships 292
18 Relationship Development: Theories and Applications 309
19 Power in Interpersonal Relationships 327
20 Conflict in Interpersonal Relationships 342
21 Friendship in Interpersonal Relationships 362
22 Love in Interpersonal Relationships 375
23 Primary Relationships, Families, and Interpersonal Communication 396
24 Relational Deterioration and Repair 416
Part Three: Skills in Brief 439
Postscript 440
Bibliography 442
Sources and Credits 460
Index 461