Ting-Toomey, Stella : California State University, Fullerton
Oetzel, John G. : University of New Mexico, Las Cruces
Summary
In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict
model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice
in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically
directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical
incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict
interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations.
The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural
psychology, social psychology, sociology, marital and family studies, international management, and communication.
Table of Contents
About the Authors
List of Figures & Tables
Preface
1. Intercultural Conflict. An Introduction Practical Reasons
Culture: A Learned Meaning System
Intercultural Conflict: Basic Assumptions 2. Intercultural Conflict. A Culture-Based Situational Model A Culture-Based Situational Conflict Model: Primary Orientation Factors
Situational and Relationship Boundary Features
Intercultural Conflict Communication: Process Factors
Intercultural Conflict Competence: Four Criteria
Conclusion 3. Intercultural-Intimate Conflict in Personal Relationships Intercultural -Intimate Conflict: Primary Factors
Intercultural -Intimate Conflict: Situational Features
Intercultural -Intimate Conflict: Process Factors
Intercultural -Intimate Conflict: Outcome Dimensions
Intercultural -Intimate Conflict: Practical Guidelines 4. Intercultural Conflict in Diverse Work Groups What is a Group?
Sources of Conflict in a Culturally Diverse Group
Culture-Based Situational Features: Influence of Group Inputs on Conflict Process
Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs
Intercultural Conflict in Diverse Work Groups: Practical Guidelines 5. Intercultural Conflict Between Managers and Employees in Organizations Conflicts Between Managers and Employees
Primary Orientation Factors: A Model of Conflict Approaches
Conflicts in Multinational Organizations
Culturally Diverse Organizations in the United States
Intercultural Conflict Between Managers and Employees: Practical Guidelines 6. Managing Intercultural Conflict Competently Knowledge Dimension
Mindfulness Dimension
Constructive Conflict Skills Dimension
Conclusions
Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures
Data Collection Procedures
Results of Panculture Factor Analyses
References
Index