Lippitt, Gordon : George Washington University

Gordon Lippitt is professor of behavioral science, School of Government and Business Administration, George Washington University. Lippitt serves as president of Project Associates Inc., and of the International Consultants Foundation. He has published more than three hundred articles, pamphlets, and books in the fields of human behavior, leadership, and organizational effectiveness.

A how-to guide for consultants

Learn to:

• Recognize the phases in consulting
• Cope with ethical dilemmas
• Assess and evaluate your projects
• Consult in internation settings
• Facilitate change...and much more!

Here is the accumulation of 35 years of work of two men who have helped shape the training and development field. Teachers, trainers, consultants, and continual learners themselves, the authors share their repertoire of concepts, strategies, and techniques.

The authors identify the six phases of almost any consultant-client working relationship:

• Engaging in initial contact and entry
• Formulating a contract and establishing a helping relationship
• Identifying problems through diagnostic analysis
• Setting goals and planning for action
• Taking action and cycling feedback
• Completing the contract

This book emphasizes the role of the consultant?internal or external?in an organizational setting. You'll learn to recognize the most appropriate, effective, and credible route to solving almost any consulting conundrum. You'll use every chart, checklist, and reference in this work to improve your own job performance.

You might call yourself a consultant.

You might not. Regardless, you'll find yourself better equipped for any business interaction when you have this book at your side.

1. Consultation: An Expanding Process
2. Phases in Consulting
3. Interventions: Making Decisions and Ensuring Quality
4. Consultant Roles
5. Ethical Dilemmas and Value Guidelines
6. Designing Participative Learning
7. Diagnostic Analysis, Progress Assessment, and Evaluation
8. Examples of Consultation in Action
9. Guidelines for International Consulting
10. Skills, Competencies, and Professional Development
11. The Consultant as Change Facilitator
12. Implications for the Future of Consulting