Two top EI experts reveal the seven competencies of the emotionally effective team Emotional intelligence has become a powerful framework for understanding and coaching individual performance. But until now, no book has examined the role of EI in successful work teams.
Table of Contents
Introduction.
PART ONE: THE VALUE OF EMOTIONAL AND SOCIAL INTELLIGENCE FOR YOUR TEAM.
1 Why Emotional Intelligence Is So Valuable for Teams.
2 The Business Case for Team Emotional Intelligence.
PART TWO: THE SEVEN SKILLS OF A TEAM'S EMOTIONAL AND SOCIAL INTELLIGENCE.
3 The First Skill: Team Identity.
4 The Second Skill: Motivation.
5 The Third Skill: Emotional Awareness.
6 The Fourth Skill: Communication.
7 The Fifth Skill: Stress Tolerance.
8 The Sixth Skill: Conflict Resolution.
9 The Seventh Skill: Positive Mood.
PART THREE: RESULTS GAINED BY EMOTIONALLY AND SOCIALLY INTELLIGENT TEAMS.