Allen's proven ability and flare for presenting complex and oftentimes sensitive topics in nonthreatening ways
carry over in the latest edition of Difference Matters. Her down-to-earth analysis of six social identity categories
reveals how communication establishes and enacts identity and power dynamics. She provides historical overviews
to show how perceptions of gender, race, social class, sexuality, ability, and age have varied throughout time
and place. Allen clearly explains pertinent theoretical perspectives and illustrates those and other discussions
with real-life experiences (many of which are her own). She also offers practical guidance for how to communicate
difference more humanely. While many examples are from organizational contexts, readers from a wide range of backgrounds
can relate to them and appreciate their relevance. The second edition includes updated statistics, recent research,
and examples from contemporary events in the United States.